Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Caratium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caratium.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent ring, very high quality and neat. I don't know about silver, but it looks beautiful. My wife liked it.
Excellent
Very beautiful, not from childbirth, stamp 925, expandable. Strongly recommends!
Like it very much, only the size is tiny think 15 Ukrainian Quality, at first glance, good Recommend seller and product
The dog was so bad, but it was pecked. Recently, heavy metal issues appeared, so I think I was tingling my fingers. Is it because of your mood?
A beautiful ring, similar to "lemon" gold))) is suitable for different sizes. On the inside there is a 925 sample))) delivery about three weeks.
I don't know if it's real silver... And a little coloring? It's a cloudy color. I bought it because it's cheap. but its real silver if you think about the price, what's it like to just walk around
Very beautiful ring! Arrived well packed, thank you store and seller
Garna bulge.))) a coupon for a gift. I will describe the product. Delivered by hour. Vidstezhuv.))))🤗
The ring is good, it fits. Delivery 2 weeks to Ukraine. The packaging is good. I recommend the seller. It's all right.
Cool ring, fits perfectly thanks to size adjustment. I am very satisfied😁😁😁😁😁😁😁
Beautiful, but the thumbs won't work, even if unclenched.
The ring is cool, cool, it's important to me😍😍😍😍
I 've been wearing it for a week before it's dark, very comfortable
A great ring for your money. Let's see how it shows itself in the sock.
It's all great. The ring is beautiful. The 925 test is worth it. Well packed. Delivery took less than 2 weeks.
The order arrived ahead of schedule. Ring in a plastic case and a slip bag. Size wagon. My daughter is happy.
Ideal, it goes open underneath is valid for several fingers